Terms and Conditions

Welcome to Miena Jewels. By accessing or purchasing from our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website.

1. General

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or guardian. These Terms govern your use of the website and any purchases made through it.

We reserve the right to update, modify, or change these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the updated Terms.

2. Products

All jewellery products displayed on our website are subject to availability.

We make every effort to ensure product images, descriptions, and prices are accurate. However:

Slight variations in color or appearance may occur due to photography or screen display.
Natural gemstones and handcrafted jewellery may have minor variations.

Such variations do not qualify as defects.

3. Pricing

All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.

We reserve the right to:

Change prices at any time without prior notice
Cancel orders in case of pricing errors or technical issues

If an order is cancelled due to a pricing error, the full amount paid will be refunded.

4. Orders

Once an order is placed, you will receive an order confirmation via email or SMS.

We reserve the right to refuse or cancel orders in situations including but not limited to:

Product availability issues
Payment authorization failure
Suspected fraudulent transactions
Incorrect pricing or product information

If an order is cancelled after payment, a full refund will be processed.

5. Payments

We accept payments through secure third-party payment gateways including credit cards, debit cards, UPI, net banking, and wallets.

All transactions are encrypted and processed securely. We do not store your payment details on our servers.

6. Shipping & Delivery

Orders are typically processed within 2–5 business days.

Delivery timelines may vary depending on location and courier service availability.

Miena Jewels is not responsible for delays caused by:

Courier partners
Natural disasters
Government restrictions
Unforeseen logistical issues

Customers are responsible for providing accurate shipping information.

7. Returns & Exchanges

We want you to be happy with your purchase. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Depending on the case, we may offer:

Replacement
Exchange
Store credit

Products must be unused and returned in original packaging.

Certain items such as customized jewellery or sale items may not be eligible for return.

8. Intellectual Property

All content on this website including:

Images
Logos
Product designs
Text
Graphics

are the property of Miena Jewels and are protected under copyright and intellectual property laws.

Unauthorized use or reproduction is strictly prohibited.

9. Limitation of Liability

Miena Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Our maximum liability shall not exceed the amount paid for the product purchased.